Return Policy
Returns and Cancellations Policy
This policy applies to all purchases made from Beds4U, whether in-store or online at beds4u.co.nz.
- Damaged Products and Returns:
- Please inspect your product(s) upon delivery or collection. If you find a product damaged at the time of delivery, refuse to accept it and notify the store fulfilling your order or contact our Customer Service team immediately.
- If you discover damage after delivery, you must notify us within 5 days. Refunds will only be given if the issue cannot be repaired or replaced.
- We will not be responsible for any damages that occur after delivery. In such cases, no replacement or refund will be provided.
- Delivery fees are non-refundable unless you are returning a product due to damage incurred during delivery.
- Refunds:
- We do not offer refunds for change of mind, so please choose carefully.
- If the product is faulty, we will comply with the Consumer Guarantees Act and provide an appropriate remedy.
- Refunds are discretionary and any order cancellation will incur a 10% administration and restocking fee based on the total sale amount. This fee covers credit card transaction charges, order processing, and refund administration.
- Cancelling an Order:
- We reserve the right to cancel all or part of an order (including accepted orders) without liability if:
- The product is unavailable.
- There is an error in the product's features, specifications, or pricing on our website.
- We reasonably believe the order was placed in violation of our E-Commerce Terms.
- You may cancel your online order by contacting the store listed on your Order Confirmation Email during trading hours, as long as the order has not been dispatched.
- If the order has already been shipped, you must refuse delivery or return the product(s) to receive a refund, which will be processed according to our Refund Policy.
