For 60 Nights Comfort Guarantee to apply, a waterproof mattress protector must be purchased with the new mattress on the same invoice or cart.
We do require that you sleep on the new mattress for a minimum of 21 nights to allow your body to become accustomed to the support and comfort level of the new mattress. Between the 21st and the 60th night, if you are still unhappy with your new mattress, you can come to your local Beds4U store and select a different mattress set of equal or greater value.
There will be an exchange fee of $149 for delivery and sanitation. Additional charges may apply depending on delivery location.
If the new mattress you select costs more than the original mattress, you will be responsible for paying the difference. No refunds will be given.
The new replacement mattress does not come with a 60 Night Comfort Guarantee.
Try before you buy!
We have over 13 stores across New Zealand. Come and meet our mattresses in person to find the most compatible one.
Try it for a month or two and then make the final decision.
Take your time with your Beds4U mattress and see for yourself how well you are getting along with it. Know how our 60-night comfort guarantee works:
Your 60 nights free trial begins on the day of the delivery and not when you place the order. Fair enough, right?
In case you find out that it’s not for you, send us an email and we’ll set up a courier to pack up and remove the product on your schedule. All it takes is a $149 exchange fee to cover the delivery expenses and sanitation or disposal of the returned mattress.
Maximum delivery distance is 40 Km’s from your local store. Longer deliveries will incur additional delivery expenses.
Please ensure that the mattress being returned must have the law tags attached and be free of any tears, burns, or stains.
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Check out our sleep-friendly mattresses on discounts.
The 60 Night Comfort Guarantee applies to mattresses and bases only. The following items are NOT covered by the 60-Night Comfort Guarantee
Customised Mattresses (change of fabric or custom size mattress)
Damaged mattress sold on clearance price
Adjustable Foundations (electric beds)
Frequently asked questions
Do you offer 60 Night Comfort Guarantee on Online Orders?
60 Night Comfort Guarantee applies to all online orders if a waterproof mattress protector is purchased with the same order. Contact local Beds4U store or fill the contact us form to avail 60 Night Comfort Guarantee on Online Orders.
How do I arrange an Exchange under 60 Night Comfort Guarantee?
An exchange can be requested after trying the bed for 21 Nights. Please contact your local Beds4U store or complete our contact us form to submit your request.
Can I change the bed size under 60 Night Comfort Guarantee?
Yes, You can contact your local Beds4U store or complete our contact us form to start the process. There will be an exchange fee of $149 for delivery and sanitation. Additional charges may apply depending on delivery location.
Why do I need to try the mattress for 21 nights?
We do require that you sleep on the new mattress for a minimum of 21nights because generally it takes up to 3 weeks for your body to become accustomed to the support and comfort level of the new mattress.