FAQ

If you’re looking online, we offer the ability to shop by NZ bed sizes, from Single to California King. Just click on the ‘Beds & Mattresses’ drop-down menu at the top of our homepage and you’ll have the ability to shop by size, type, or comfort. If you prefer trying the bed in-store, you can visit the nearest Beds4U store, and our friendly and knowledgeable staff can help you with your queries and finding your dream bed!

Yes, we can do certain custom sizes for our customers, please contact our Online team or you can contact/visit your closest store.

We have a wide range of NZ made mattresses offering different ranges of comfort starting from soft to firm. We also offer 60-night comfort guarantee where you can upgrade your mattress to suit your comfort if you feel that the comfort is not right for you with your current mattress (bought from Beds4U). Click here to see our 60 Night Comfort Guarantee T's & c's apply

We understand that everyone has their individual needs when it comes to sleep – that’s why we created the Bed Selector – a simple quiz that will steer you in the right direction to a bed that fits your budget and your needs. Click here to find your perfect mattress now!

We are experts in NZ made mattresses! We provide many different types of mattresses like Natural Latex, Gel Memory Foam, Pocket Springs, Inner Springs, etc. If you are shopping online, just click on the ‘Beds & Mattresses’ drop-down menu at the top our homepage to shop by type and choose the type of mattress you are after.

One of the Best Beds for hot sleepers would be a Mattress with Gel Infused Memory Foam. Gel foam mattresses offer greater air circulation allowing you to stay cool in summer and warm in winter. You can also take our a simple quiz that will steer you in the right direction to a bed that fits your budget and your needs. Click here to find your perfect mattress now!

Yes, we absolutely do! We have Adjustable Beds for people with chronic pain conditions and partners. It can also help to reduce snoring & help with back pain also reduce swelling and improved circulation You can adjust the inclination of the bed without affecting your partner's sleep and improve the quality of your sleep.

Yes. All of our products come with warranty. The warranty period for our mattresses are covered by 5-10 years warranties depending on the product you have purchased. When you buy from us you can be sure that you’ll be well looked after should there be a manufacturing fault in your purchase. Click here to know more about the warranty!

we supply a range of mattresses with different comforts ranging from soft to medium soft, medium, medium-firm and firm. If you are shopping online, just click on the ‘Beds & Mattresses’ drop-down menu at the top of our homepage and shop by comfort. Please note that the comforts marked on these beds are by the average response that we receive from suppliers and customers. To getter a better gauge of the comfort, we recommend visiting your nearest Beds4U store.

Our Mattress protectors are the simplest and most effective way to protect your mattress from unexpected accidents & Keep it stain free. If you want to use one, we recommend a waterproof, hypoallergenic protector made of breathable fabric to give you the right amount of protection without compromising on comfort. Click here to shop our high quality mattress protectors.

There is only a short amount of time between when you place your order and when we start processing it. If you can contact us within 24-48 hours of placing the order it is possible we can cancel the order for you. If you cancel your order after 48 hours of placing the order there will be a a 20% cancellation Charge to over our expenses If you contact us straight away after ordering, via sales@yourstorename.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We can deliver all over the North Island. We are currently not shipping to South Island. Sorry

We can change your delivery information a few days before your delivery. It is difficult for us to change your details on the delivery as the route for the delivery team is set. Please contact our Beds4U Team via our online Contact Form - we will do our best to help!

Absolutely! You may choose a delivery date if you need your mattress delivered at a later date. We usually arrange the delivery time when you purchase, but if you want to change anything please feel free to contact the Beds4U team via our online Contact Form and we will do our best to accommodate your request.

We usually don't offer free delivery unless it's advertised. You can enquire online or in-store for delivery charges.

Yes you can – should you wish to pick up an online order, add the items to your cart and proceed to checkout. At checkout you will be presented with the option for either delivery or pick up - once you've selected pick up you can choose your nearest Beds4U store. If you prefer to order over the phone – simply let your nearest store know how you intend to receive the product when you place the order.

The Beds4U Team will contact you to let you know an accurate timeframe to collect your purchase from your desired store of pick up. You can also contact your local sleep experts to let them know of your availability and organize a specific day and time to suit you!

Whether your local store is near or far, Auckland and North Island delivery is always available – however, rates do vary. If you’re ordering online, enter your address at check out and the delivery cost will appear. Alternatively, get in touch with us online or in-store to get more information on delivery rates and dates.

We offer various payment options like Master and Visa credit cards. As well as Laybuy, Afterpay, Zip pay, Finance now, Q card, and Gem. We can also accept Cash In-Store Only.

We always try to make your shopping more interesting with great promotions. However, the validity of multiple codes used together depends on the conditions of the promotions. If you're in doubt, you can always get in touch with our friendly team online or in-store. 

You can use your coupon in the last step of the order process. Just enter the code in the field below the total price. Click on 'apply coupon' and the revised total will be shown.

If you experience an error when inputting your discount code, please contact us.

Yes, we accept debit cards.

It’s possible you don’t have enough credit with your payment provider. Get in touch with your provider to make sure there are no issues with your account.

If you are using Zip or Afterpay you can make a larger deposit to bring your order value under your credit limit. 
Note each provider has a different credit limit so make sure to check the details with your payment provider.

If your credit limit is maxed out, contact us to talk about in-store Layby with flexible payment options.

We don't issue a refund if you change your mind so please choose carefully. If the goods are faulty please Contact Us & we will get it sorted under the Consumer Guarantees Act to provide a remedy If you want a refund on the product we will deduct 20% of the total sale price towards our administration, stocking, and delivery fee.

We do not accept returns for products purchased so please choose very carefully. If you are unhappy with your purchase please contact us and we are happy to discuss options with you.

We offer various payment options like Master and Visa credit cards. As well as short term finance like Laybuy, Zip pay, Afterpay We also offer long term finance options like Finance now, Q card, and Gem.

Yes, we sure do! You can visit the nearest Beds4U or contact us online and we can ask your nearest Beds4U store to contact you to organize a WINZ quote. You can also fill out this form, https://beds4u.co.nz/pages/winz-quote?keyword=winz%20. Please note you can only pay in the store that has been authorized by WINZ as each store has its own WINZ number. This is why we ask you to visit the nearest

Yes, Zip allows you to spread your purchase over 4 equal fortnightly payments. Every purchase you make with Zip is interest free. To get started just select zip after you have checked out. You’ll know if you’ve been approved within seconds and we’ll deliver you your best night’s sleep as quickly as we can. Find out more here.

Yes, Laybuy allows you to make your purchase over 6 automatic weekly payments. Laybuy is interest free. Missed payment fees apply. To get started, select Laybuy after you have checked out. You’ll know if you’ve been approved within seconds and we’ll deliver you your best night’s sleep as quickly as we can. Find out more here.

Yes, Afterpay allows you to make your purchase over 4 fortnightly payments. Afterpay is interest free. To get started select afterpay when you proceed to check out. You'll know if you have been approved with seconds and we'll deliver you your best nights sleep as quickly as we can Find out more here

Yes! We offer interest free options in-store. As the promotions and Ts & Cs vary. Please contact your nearest Beds4U in-store team member to find out what we can offer. Contact us